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My Secret Staff | Improving your Customer Service - My Secret Staff

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Improving your Customer Service

customer-service

If there is one thing I know about business, it’s that you should always consider your costumers as your bosses. If you want to be successful in business, keep your customers happy. Happy customers big chances of loyal customers, constant profit for you. This customer-oriented principle sounds pretty easy, but could you pull it off? Let me give you hints on why improving your customer service could make you one step closer to a successful business.

Improving your Customer Service Improving your Customer Service

Make things easy for your Customers. Take responsibility and do whatever it takes to assist your customers. Customers can be pretty demanding and stubborn at times, but remember, they have all the right to be so. Besides, they would not cry out for it in the first place if everything they needed and asked for were there. So next time you experience an unhappy customer, it’s probably time to ask yourself what you did, or most likely, did not do.

Listen to your Customers. They are the most credible source of feedback. For that reason, you have to listen to them carefully. Well of course, listen, and then do something about it. Whatever your customer says, is always to improve your business better, whether they say negative things about your company use and produce a positive outcome for your company.

Educate your Employees. Let’s say you, as the business owner, know very well how to please your customers, but your employees don’t. Now, that’s a problem. Gather everyone in your team and share everything you know to help them understand how important it is for any business to have satisfied customers. Educate them, especially the front-liners. Set a good example yourself, if they see how serious you are on pleasing your customer, they will follow no other footstep but yours.

Reward your Employees. A lot of employees figure out that they receive the same amount of salary whether or not they please a customer and/or make a sale. Do not be alarmed even if this is true. You do not necessarily have to provide salary incentive as a reward for a job well done right away, because praise and recognition still work to recognize outstanding performance. Remember that rewarded behavior is most likely to be repeated.  It is the key on having long term relationship with your employees and gain their loyalty. Always be sensitive on the needs of your employees too.

Make Great Quality Service your priority. And in return, your customers will prioritize your services or products too. Yes, it is that simple. Same as having the loyalty of your employees, great service equals to best word of mouth marketing.

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